Ryde

Simply push the scooter forward to release the kickstand.

To set the kickstand, simply place your foot on the kickstand until it makes contact with the ground, then pull the scooter backwards.

To begin your scooter ride, place one foot securely on the baseboard and use your other foot to push off the ground a few times for momentum. Once moving, use the throttle near your right thumb to accelerate. Get comfortable with the throttle and apply the hand brake to slow down as necessary.

If you're stopping at a destination, use the "Pause" button in the app to deactivate and secure the scooter/bike, which triggers the anti-theft alarm. Riders are allowed to pause their ride for a maximum of 60 minutes. The rider will still be charged per minute while the ride is paused, however at a discounted rate.

The rider must return the vehicle to a designated Ryde Parking Zone. The rider may pause the ride anywhere for up to 60 minutes. While paused, the rider will still be charged, however at a discounted rate. If the rider chooses to end the ride outside of a designated Ryde Parking Zone, the rider will be charged a $3.00 premium parking fee. Refer to the rental agreement terms for information on additional charges and replacement costs if the vehicle is not returned within 24 hours of the rental start time. If you encounter any issues returning the vehicle, please email our support team support@rydescootersllc.com

18 years or older.

If you encounter any issues with a Ryde vehicle that could affect your safety or ability to complete your ride, please take the following steps: 1. Stop riding the vehicle immediately and pause your trip. 2. Tap the “+” icon on the map to submit a request notifying us of the issue. In the support ticket, include: - The exact location (address) where you noticed the issue and stopped riding. Next, safely return the vehicle to the property: - Park the vehicle on the sidewalk in a safe location that doesn’t block pedestrian traffic. - Use the cable lock to secure the vehicle to the nearest bike rack. - Pause the ride in the app and take pictures of the parked vehicle, noting the address of the parked location. Email support@rydescootersllc.com with: - Your rider and ride information. - Details of the issue encountered. - Pictures of the parked vehicle. - Address of the parked location.

If you are having trouble ending your Ryde, it may be due to one of the following reasons: - Bluetooth connection issue with the scooter - Loss of connection to the app - Attempting to end the ride outside the vehicle’s designated home station (the property where you rented the vehicle) - Network error To troubleshoot these issues, we recommend the following steps: - Make sure you are at the vehicle’s designated home station (the property where you rented the vehicle) - Toggle your wifi on/off - Try moving the vehicle a short distance to resolve any connectivity issues If you are still unable to end your ride, please contact our support team through the app's “Support” button.

If you believe you were incorrectly charged, please submit a support ticket to Ryde using the app or email support@rydescootersllc.com. Provide the following information so our payments team can review and process refunds: - Full name - Phone number - Email address associated with your Ryde account - Ride details - Description of the issue

Unlocking the scooter requires a one-time fee of $1.50, with an additional charge of $0.40 per minute during your active ride.